Tips and information on payments

Tips and information on payments

In this article we will talk about:
1. Payment problems
2. Request for 3DS authentication
​
1. PAYMENT PROBLEMS
Why was my credit or debit card refused?
There are many reasons why the payment may be rejected by your card issuer. The most common are:
  • Insufficient funds available.
  • Invalid card data.
  • The CVV/CVV2 number is incorrect or incomplete.
  • Your card is not enabled for online purchases

We advise you to make sure the details are correct, and your card has sufficient funds. If your card is not enabled for online purchases, we recommend you to add another.

Why did my PayPal transaction fail?
If you tried to purchase by choosing PayPal as the preferred payment method and the transaction failed, there are several reasons why the payment may have been refused.
  1. Problems with your PayPal Account
  2. Insufficient funds available
In both cases, we recommend that you go to your PayPal account and check the payment method/s associated with your account and check if there are any related-account communications by PayPal.
If you require further assistance, please contact us via the contact form.

Why did the transaction with Apple Pay fail?
If you attempted to make a purchase using Apple Pay and the transaction didn’t go through, the issue may be related to the payment method linked to Apple Pay. Common reasons include:
  1. Insufficient available funds
  2. The card is not enabled for online purchases
  3. Other issues related to the card issuer.
We recommend checking that your card has sufficient funds and is enabled for online transactions. You can also choose to pay with a different card saved in your Apple Wallet. To do so, tap the “Next” button or the “Expand menu” button next to the default card.
If you need further assistance, please contact us via the contact form.

Why did the transaction with Google Pay fail?
If you attempted to make a purchase using Google Pay and the transaction didn’t go through, the issue may be related to different reasons.
Common reasons include:
  1. Issues related to your Google account.
  2. The information related to your bank or credit card company doesn't match the name and address in your Google account.
  3. Other issues related to the card issuer.
We recommend checking that there are no issues with your Google account, and your card has sufficient funds and is enabled for online transactions. You can also try removing the payment method from your Google Account and add it back again, or choose to pay with a different card saved in your Google Wallet.
If you cannot resolve the problem by following this guide, please contact us via the contact form.
​
2. REQUEST FOR 3DS AUTHENTICATION
We remind you that from 2022 your bank may require authorisation during payment in 3DS2 mode. Therefore, your card must be enabled and you must authorise the transaction through the methods provided by your bank (for example push notification on the bank app, sending a pin on the phone number etc.)
Verify with your bank if your card is 3DS2 enabled, otherwise you may experience difficulties with all online purchases.

If you are unable to complete payment because of authorisation problem, please contact our customer care.
 



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