How can I see the charges on my credit card statement?
The charges for the subscription plan or
other packages purchased on the Site will be visible on your credit or debit
card statement with the wording that it was communicated to you during the
purchase process or found in the payment receipt uploaded on the site in the
Payments section or, from the payment service provider used to collect the
relative amount. In case of payment from the site by credit or debit card, the
method of payment can be via a single payment for the entire amount or for a
portion thereof through multiple payments until the total amount of the
purchased subscription is paid off. For more details, please consult the
appropriate section of the Terms and Conditions.
Please bear in mind that sometimes the
debit times shown on the statement may not coincide with the times of purchases
made on the site, this discrepancy is due solely to technical reasons, related
to the location of the bank's server managing the transaction.
If you encounter any kind of problem with
the subscription, discrepancies with charges or seek clarifications, please
contact customer care via the contact form, our
operators will immediately handle your request.
To speed up the solving of problems related
to your payments, before contacting your bank we invite you to contact our
customer care via the contact
form.
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